LEGAL
Privacy Policy
Re8 Digesters Pty Ltd ("we", "us", "our") is the data controller. We respect your privacy and are committed to protecting your personal data. This Privacy Policy explains how we collect, use, disclose, store, and protect your information when you visit www.re8digesters.com.au or interact with our services.
1. Information We Collect
We collect:
- Contact information (name, email address, phone number, company name, position)
- Enquiry and service-related information (kitchen size, meals served, waste volume, location)
- Technical data (IP address, browser type, device information, pages visited)
- Marketing and communication preferences
Most of this data is provided directly by you.
2. How We Use Your Personal Information (Lawful Basis)
We only process your personal data where we have a lawful basis:
| Purpose | Lawful Basis | Ref |
|---|---|---|
| Responding to enquiries and providing quotes/services | Contract / Legitimate interest | APP 6 |
| Improving our website, products and services | Legitimate interest | APP 6 |
| Sending service updates, newsletters, and marketing communications | Consent (or legitimate interest where permitted) | APP 7 |
| Complying with legal and regulatory obligations | Legal obligation | APP 6 |
| Preventing fraud and ensuring site security | Legitimate interest | APP 6 |
You have the right to withdraw consent at any time where consent is the basis.
3. Cookies and Analytics
We use cookies and third-party analytics tools (such as Google Analytics) to understand website usage and improve user experience. You can manage or disable cookies through your browser settings.
4. Disclosure of Personal Information
We may share your data with:
- Trusted service providers (website hosting, IT support, email platforms, analytics) who act as data processors under strict agreements
- Professional advisers (legal, accounting)
- Government or regulatory authorities when legally required
All third parties are contractually required to keep your data secure and confidential.
5. International Data Transfers
Some of our service providers are located outside Australia (including the European Economic Area, USA, and other countries). Where personal data is transferred outside Australia, we ensure appropriate safeguards are in place.
6. Data Security
We take reasonable technical and organisational measures to protect your personal information. However, no method of transmission over the internet or electronic storage is completely secure.
7. Data Retention
We retain your personal data only for as long as necessary to fulfil the purposes for which it was collected, or as required by law. Typical retention periods are 7 years for business records and tax purposes.
8. Your Rights
Under law, you have the right to:
- Access your personal data
- Correct inaccurate or incomplete data
- Request erasure ("right to be forgotten")
- Restrict processing
- Object to processing (including direct marketing)
- Data portability
- Withdraw consent at any time (where consent is the basis)
- Lodge a complaint with a supervisory authority
To exercise any of these rights, please contact us using the details below.
9. Children's Privacy
Our website and services are not directed at children under 16 years of age. We do not knowingly collect personal data from children.
10. Changes to This Policy
We may update this Privacy Policy from time to time. The current version will always be available on our website. We will notify you of material changes where required by law.
11. Contact Us
Re8 Digesters Pty Ltd
Email: support@re8digesters.com.au
Website: www.re8digesters.com.au